Frequently Asked Questions
RackWatch Warehouse Racking Impact Monitoring Solutions
RackWatch provides advanced warehouse racking impact monitoring solutions using smart sensors that detect, record, and report forklift collisions instantly. Founded in 2025 and based in West Horsley, Surrey, United Kingdom, the company serves warehouse professionals, operations managers, manufacturing companies, food production companies, and logistics companies throughout the UK.
The system uses a 6-axis accelerometer and LoRaWAN network connectivity to upload incident data to a cloud-based platform, helping warehouses maintain compliance, reduce repair costs, lower operational expenses, decrease manual inspection costs, and minimize stock and inventory damage.
RackWatch Ltd operates Monday through Friday from 9:30 AM to 5:30 PM, and was named a finalist in the UK Warehousing Association Awards for Excellence 2025 within the Best Technical Innovation (Hardware) category.
Here is a selection of our most Frequently Asked Questions.
What are the key features and USPs of RackWatch?
RackWatch incorporates specialised hardware and software features designed for durability and ease of use in busy warehouse environments.
- Sensors are mounted discreetly within each upright to protect them from forklifts and physical knocks.
- Instant cloud upload of impact data requires no local storage or manual resets.
- A low-power LoRaWAN network allows sensors to operate for years on standard batteries.
- The system monitors rack movement time and severity to reduce the risk of weight displacement on pallets.
- Deviation monitoring detects rack leaning after an incident occurs.
- Sensitivity is customisable on a per-rack basis.
- Incident log creation is customisable and includes remedial action tracking.
How does the RackWatch system work?
The monitoring process involves three straightforward operational steps to remove guesswork from warehouse safety.
- Racking Impact Sensors Installed on Uprights: Discreet hardware units are fitted inside each upright to monitor 24/7/365 without interfering with normal operations.
- Secure Cloud Reporting: Data transmits automatically via LoRaWAN connectivity to the cloud platform with zero local storage or manual resets needed.
- Automatic Alerts and Incident Logs: Operations managers receive instant notifications the moment a rack takes a hit, complete with incident logs and recommended remedial actions.
Why choose RackWatch for warehouse safety?
Implementing continuous impact monitoring delivers measurable operational benefits for logistics and manufacturing facilities.
- Detects every racking impact instantly, eliminating missed damage or guesswork.
- Maintains 24/7/365 monitoring and reporting to keep warehouse racking compliant.
- Improves driver behaviour, which directly reduces downtime for racking damage repairs.
- Avoids unnecessary replacements and expensive post-impact repairs.
- Reduces overall stock and inventory damage costs.
What do customers and awards say about RackWatch?
RackWatch has been recognised by industry bodies and delivers proven results in active warehouse environments. The UK Warehousing Association selected RackWatch as a finalist for the Awards for Excellence 2025 in the Best Technical Innovation (Hardware) category.
Client feedback from operations managers highlights the practical value of the system. For instance, the Operations Manager at Heathrow Bonded Warehouse noted a month-on-month reduction in warehouse racking impacts, achieving an 88 percent reduction on critical severity impacts after five months of use.
How can you contact RackWatch?
To request a quote, book a demo, or discuss your warehouse setup, you can contact the team directly.
- Phone: +44 1483 968883
- Email: sales@rackwatch.co.uk
- Address: RackWatch Ltd, Jury Farm, Ripley Lane, West Horsley, Surrey, KT24 6JT
- Business Hours: Monday to Friday, 9:30 AM to 5:30 PM
The Tech Behind RackWatch
Hardware
Our hardware products are designed to keep up with the market’s demands for reliability and flexibility and a diverse range of conditions to monitor.
Connectivity
By using a low-power LoRaWAN network, our sensors are able to operate for years before requiring a battery change.
Reliability
If for any reason there is no network connectivity, our sensors will store data until the connection is restored.
Cloud-based
Our cloud-based management platform handles all sensor management and data visualisation.